These Conditions of Sale include:
• Delivery Policy • Refund Policy • Cancellation Policy

Conditions of Sale, effective from 1 December 2009

 

When purchasing from the FloorSand UK Limited, you are agreeing to the following terms and conditions:

1 Definitions

In these conditions of sale unless the contract otherwise permits:

“Company”means FloorSand UK Limited.
“Buyer”means the customer who places and order and to whom the
Company agrees to supply goods.
“Goods”means any product or services supplied by the Company.
“Contract”means any contract between the Company and the Buyer for the
sale and purchase of the Goods incorporating these conditions.

2 Carriage Charge

Delivery of goods is free, except in the case where next day delivery is required,
which is charged at £20.00.

3 Handling Charges

The Company reserves the right to make a handling charge of up to 20% of the value on returned Goods.

4 Price and Payment

1. The price shall be the Company’s quoted price. The Price is exclusive of VAT.
2. The Company requires payment prior to dispatch
3. No credit terms will be offered to any Buyer.

5 Passing of Title

1. The property in the Goods shall not pass to the Buyer until the Buyer shall have paid the price plus VAT in full and no other sums whatever shall be due from the Buyer to the Company.
2. Until such time as the legal and beneficial ownership of the Goods passes to the Buyer (and provided the goods are still in existence and have no been resold) the Company shall be entitled at any time to require the Buyer to deliver up the Goods to the Company and if the Buyer fails to do so forthwith, the Buyer hereby authorises the Company to enter upon any premises of the Buyer or any third party where the Goods are stored and to repossess the Goods.
3. No goods are to be bought by the buyer for re-sale.

6 Passing of Risk

The Goods shall be at the Buyer’s risk as from delivery.

7 Force Majeure

Whilst the Company undertakes to do its utmost to execute every order within the specified period, the Company does not accept responsibility for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of the Company.

8 Non-Compliance with Specification

The Company will, at its option, replace or give credit for any products which do not comply with specification, provided that the Buyer gives immediate notice thereof to the Company and that the Company is afforded prompt and adequate opportunity to inspect delivered products before any use is made of them and compare them with the Company’s retained sample.

9 Prices of Sundry Items

The Company reserves the right to alter the prices of sundries without prior notice to the Buyer.

10 Legal Construction

This Contract is subject to the law of England and Wales. The conditions shall apply to all contracts for the sale of Goods by the Company to the Buyer to the exclusion of all other terms and conditions. Any variation to these Conditions shall be inapplicable unless agreed in writing by the Company.

11 Specialist Products

Non-standard products ordered by the Buyer may be supplied in quantities that
are +/- 10% of the amount ordered and invoiced on a pro-rata per KG or Litre basis.

12 Limitation of Liability

1. The following provisions set out the entire financial liability of the Company to the Buyer in respect of the Contract.
2. All warranties, conditions and other terms implied by the statute or common law save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract. Nothing in these conditions excludes or limited the liability of the Company:-
   i. For death or personal injury caused by the Company’s negligence; or
   ii. for any matter which it would be illegal for the Company to exclude or
   attempt to exclude its liability; or for fraud or fraudulent misrepresentation.
   
3. Subject to conditions 13B and 13C:-
   i. The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, or otherwise, arising in connection with the Contract shall be limited to an amount equal to the Contract price (less any amount repaid by the Company); and
   ii. The Company shall not be liable to the Buyer for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

13 Application of Terms

1. Subject to any variation under condition 13C the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
2. No terms or conditions endorsed on, delivered with or contained in the Buyer’s purchase order confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
3. These conditions apply to all the Company’s sales and any variation to these conditions and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by a director of the Company. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. No representations after the Contract is made are binding on the seller. Any advice or recommendation, including as to storage, preparation, application of the goods, is not binding and is acted upon entirely at the Buyer’s own risk. Nothing in this condition shall exclude or limit the Company’s liability for fraudulent misrepresentation.
4. Each order or acceptance of a quotation for Goods by the Buyer from the Company shall be deemed to be an odder by the Buyer to buy Goods subject to these conditions.
5. No order placed by the Buyer shall be deemed to be accepted by the Company until a written acknowledgement or order is issued by the Company or (if earlier) the Company delivers the Goods to the Buyer.
   
6. F The Buyer shall ensure that the terms of its order and any applicable specification is complete and accurate. Any quotation is given on the basis that no Contract shall come into existence until the Company despatches an acknowledgement of order to the Buyer. Any quotation is valid for a period of 30 days only from its date, provided that the Company has not previously withdrawn it.
   

14 General

If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable,
unenforceable or unreasonable it shall be to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

Delivery Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and any electronic publication does not constitute an offer for sale.

 

Within the UK, most orders are dispatched from stock within 3 working days.
UK deliveries will be made on the Tuesday and Thursday of each week, unless
otherwise specified. At present we are unable to ship to international addresses.

 

Next day delivery can be arranged if needed. For next day deliver orders must be placed and full payment cleared before 10am (an additional carriage charge of £20 applies for next day delivery). We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock.

 

Normal delivery is free of charge. Alternatively you can collect the goods from your nearest distribution centre, subject to stock.

Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday. We are unable to give an estimate of delivery time as all deliveries are at the courier’s discretion.

 

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, refuse to sign or you refuse delivery you will be liable for the cost of any re-delivery charge when applicable. All deliveries must be signed for.

 

Deliveries cannot be left outside in porches, garages or any other location or with any third party.

 

Deliveries cannot be made to any third party or alternative delivery address and must be made to the registered address of the cardholder.

 

When Your Order Arrives

When your order arrives, you want to be sure the quantities match what you ordered.

 

To guarantee customer satisfaction, please make note of the following when receiving your order:

 

Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation you receive lists all the materials and quantities you ordered. You will need to examine the delivery and count each item to make sure everything ordered has been received.

 

DO NOT let the driver leave until you have verified the material received is in good
condition and that all material has been accounted for.

 

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery.

 

In the unlikely event that some of your goods are damaged we will collect and replace the product. Damaged or faulty goods must be reported to us within 48 hours of delivery either by phone: 01625 582111, fax: 01625 582424 or email: SALES@FLOORSANDUK.COM, preferably whilst the delivery driver is still there. Any damaged goods MUST be signed as damaged on the delivery note. We will then make further arrangements with you to replace the damaged goods (please see our Returns Policy).

 

No liability can be accepted for costs caused by late deliveries or for any other reason.

 

Therefore we advise against booking for installations until goods have been received.

Faulty or Damaged Item(s)

You may return any item that was faulty or damaged as per our returns policy.
Refunds will be processed once we have received, inspected and agreed that the item(s) returned were faulty or damaged on dispatch from FloorSandUK Ltd.

Returns Policy

All Returns must be made within 7 days. Before returning any item(s) please follow our returns authorisation procedure. We reserve the right to refuse any return that does not follow our returns procedure.

1. We will refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement, unless the goods are faulty or if the incorrect goods were sent in error, in which case, FloorSand UK limited will refund the cost of the return postage to the customer. Direct expenses incurred include any delivery costs whether charged or not (e.g. if we have provided FREE delivery to you, we will still have paid our courier). Deliveries are calculated by weight and delivery location. If the delivery is refused and cancelled, all courier costs will be deducted from the refund.
2. Goods returned will be subject to an administration and re-stocking charge equal to 20% of the value of the returned goods.
3. In the event of a bulk order return, if it is found that any item(s) in the returned order are damaged or missing, a charge equal to the value of the damaged or missing goods as shown on the original invoice will be deducted from the refund due. Without exception, no returns will be accepted after 7 days.

Returns Authorisation Precedure

1. When returning any item(s) you must first contact us by phone or email for a returns authorisation number. We will email or post you a returns authorisation number along with details on how and where to send your return.
2. All returned goods must be re-packed as they were received and include the invoice and your returns authorisation email or letter. The packaging in which the item was sent can usually be used for the return if it is in good condition and continues to offers adequate protection for the goods.
3. Returned goods must be returned to the address quoted on the returns authorisation email or letter and sent by the postage method detailed on the returns authorisation email.
4. Returns cannot be accepted on any special order products.

Unwanted Item(s)

Goods returned for any reason other than being faulty or as a result of an error on our part may be returned unopened and according to our Returns policy.

Duplicate or Incorrect Item(s)

You may return any duplicate or incorrect item sent to you as a result of our error. Please refer to our returns policy.

 

Cancellations

You have the right to cancel your order within 7 working days of placing the order. If goods have already been dispatched you must return the goods in-line with our returns policy and in perfect condition to FloorSand Uk Ltd. If your goods have not yet been dispatched, we will refund you in full. To cancel your order you must inform us either in writing or by email: SALES@FLOORSANDUK.COM.

Refunds

We aim to process all refunds within 7 working days on receipt of returned goods (if applicable) but on occasion, this may take longer. Please allow up to 14 days for your refund to be processed.

1. Refunds less any administration, postage and/or re-stocking fees will only be made back to the credit / debit card used or the person / organisation named on any payments for the original purchase.
2. Refunds will not include any outbound delivery cost charged at the time of order unless the goods delivered were faulty, damaged or sent to you as a result of our error.
3. FloorSand UK Limited will only refund the cost of products returned in accordance with our returns policy

Confidentiality

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in
accordance with the Data Protection Act 1998.

Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.

Company Information & Contact Us

FloorSand UK Limited, which is a company incorporated in England and Wales, registered under company number 07064910, and whose registered office is at:

 

194 Courthill House
Water Lane
Wilmslow
Cheshire
SK9 5AJ

Telephone Numbers:

01625 582111 Main Office Enquiries
01625 582929 Floor Sanding Sales
01625 582567 Floor Sanding Material Supplies
01625 820492 Franchise Customer Support
0161 798 0888 Accounts

 

Email: INFO@FLOORSANDUK.COM
Website: www.floorsanduk.com
Fax: 01625 582424