Quality Management Policy

Executive Summary

FloorSand UK Ltd is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality services. The overall quality objective is to ensure that FloorSand UK Ltd delivers a consistently high level of service throughout our extensive and diverse level of business.

A quality management system will provide the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the company and its customers with the confidence that the provision of services will be delivered consistently to predetermined high standards.

We all share the responsibility of the delivery of high quality services and for continual improvement. Long term relationships require ongoing commitment to achieving business excellence.

1 Introduction

This Quality Management Policy Standard sets out a framework for the development and implementation of a Quality Management System to meet the requirements of the FloorSand UK Management System.

This Policy Standard is applicable to all activities undertaken by FloorSand UK.

The Policy Standard is issued under the authority of the Managing Director of FloorSand UK.

2 Objective and Commitment

The overall quality objective is to ensure that FloorSand UK delivers a consistently high level of service throughout our extensive and diverse construction business.

FloorSand UK is committed to implementing appropriate quality management systems and processes to enable the delivery of the highest practicable quality products and services. We will, therefore:-

Clearly understand the current and potential future requirements and expectations of our customers.
Work closely with our customers, suppliers and partners to achieve business and quality objectives.
Deliver services of the highest practicable quality, reliability and consistency that meet our customers’ requirements.
Implement quality management in a systematic and planned way through the application of management systems that support the delivery of the business plan.
Educate and train our people to support the delivery of high quality work.
Establish and measure performance and customer satisfaction against appropriate quality objectives and/or targets.
Measure at an appropriate level service performance and customer satisfaction.
Continually review and improve our processes and levels of service.

We all share the responsibility for the delivery of high quality products and services and for continual improvement. Long term relationships require ongoing commitment to achieving business excellence.

3 Principles

As a company, we pride ourselves on the delivery to our customer of services that are of a high quality. The implementation of a quality management system will enable the company to analyse customer requirements, define processes that will contribute to the achievement of a product or service that is acceptable to the customer and it will keep those processes under control.

A quality management system will provide the framework for continual improvement and thus increase the probability of enhancing customer satisfaction and the satisfaction of other interested parties. It will effectively provide the company and its customers with the confidence that the provision of service and products will be delivered consistently to predetermined high standards.

Quality management systems can assist organisations in enhancing customers satisfaction.

4 Requirements

4.1 Quality Management System

FloorSand UK will, as an integral part of the management of the business, develop and implement appropriate quality management system(s) that address the following elements:-

Quality Management – ensuring a formalised, explicit and pro-active approach to systematic business management in meeting its many responsibilities within the provision of business and operating in respect of all aspects of the company’s activities. It will include, as its foundation, a statement of quality policy defining the company’s fundamental approach to managing quality. It will be based upon common principles which will enable the company to identify its strengths and weaknesses; provide for evaluation against generic models and external recognition; provide a basis for continual improvement.
Quality Responsibility – ensures that everyone involved in the quality aspects of the business has clearly defined responsibilities and that managers are responsible for the quality performance of their own organisations.
Quality Priority – ensures that it is recognised that quality issues do not take precedence over health, safety or environmental issues, rather that the quality management system actively supports those management elements.
Quality Objective – ensuring that while supporting the business service, the principal quality objective is to set the standards that will deliver a consistently high quality of work throughout the business activities, thus ensuring customer satisfaction and continual improvement in the level of service provision.

4.2 Quality Achievement

Within the operation of the Quality Management Systems, the businesses will ensure:-

Competency – Staff are adequately trained, motivated and competent for the job they are required to do.
Quality Management Responsibility – A quality manager / representative is identified with organisational responsibility for the development and maintenance of the quality management system and is responsible for reporting to the highest organisational level of that business.
External Services – The selection and approval of externally provided services will be controlled by the quality management system procedures, thus ensuring that the company’s health, safety and environmental culture is not compromised and staff, customers and third parties are not put at risk. Provision of these external services will be subject to regular review.
Quality Failings – All failings of the Quality Management System which have / or could have resulted in non-compliance with the associated standard will be investigated and corrected at the earliest opportunity. This action recognises that serious non-compliance could compromise the very management systems that the Quality Management System was designed to control.

4.3 Assurance

Within the operation of the Quality Management System, the businesses will ensure that:-

Quality Audits – are carried out by both internal and external auditors. These audits will be subject to a planned schedule that will audit all the management systems against the requirements of the relevant standards. All audits will produce a detailed report identifying areas of non-compliance and specifying the corrective action required. These corrective actions must be the subject of ‘close-off’ actions.
Quality Records – are to be maintained throughout the Quality Management System operation as a basis for providing quality assurance to all associated with, responsible for / or dependant upon the business provided.

4.4 Quality Promotion

Within the operation of the Quality Management System, the Company will ensure that:-

Training – Appropriate training is provided to all those involved in the operation in support of the Quality Management System.
Dissemination – Lessons arising from quality audits/assessments are disseminated widely within the organisation at management and operational levels.
Quality Improvement – All staff are actively encouraged to propose solutions to improve both the Quality Management System and the quality of service delivery within the business.

5 Responsibility and Authority

This policy standard is issued under the authority of the Managing Director of FloorSand UK Limited.
Responsibility for implementation of this policy standard is set out below.

Responsibility for the achievement of this policy standard rests with the Executive Team.
Directors are responsible for implementing the policy standard, monitoring its implementation in the everyday activities of the company, alongside managers.
All staff are responsible for the ownership and undertaking of their quality management functions in accordance with this Policy Standard and for its implementation within the framework of FloorSand UK’s procedures and directives.

Review

We undertake to review this Policy Statement at least annually, to ensure alignment to appropriate legal and regulatory environmental requirements and to ensure its continued relevance to FloorSand UK’s current and planned operations.

Authorised by: Joseph Piner
Managing Director

Issue Date: 7th July 2009